Shipping, Delivery & Returns

Last updated: October 4, 2026

Shipping destinations and charges

Shipping for every safe is CAD $1,600, charged separately from the safe price. This rate applies to our existing shipping destinations in Canada, the United States and abroad. Standard shipping for eligible watch winders and watch boxes is free unless a product page or written quotation clearly states an exception before purchase. Freight access, installation, stairs, specialist placement or other requested services may be quoted separately. Confirm larger-safe arrangements with us before ordering.

Made-to-order safes: 3–4 months door to door

Allow approximately 3–4 months from order confirmation to delivery for made-to-order safes, including production and transit. Production typically takes around 50 days; the remaining time allows for freight, customs clearance and delivery coordination. For custom safes, this estimate begins after the final design is approved and the required payment is received. Timing varies by destination and configuration. We confirm your estimated door-to-door schedule with your order or written quotation.

Watch winders and watch boxes

In-stock standard orders are normally dispatched within 3–5 business days. For 1–6-position winders, transit is typically around seven business days after dispatch, depending on destination. Out-of-stock items are not promised for immediate shipment. Contact us for a confirmed availability date before requesting a backorder.

Duties and taxes

Applicable taxes, customs duties and brokerage charges are not included unless explicitly stated at checkout or in your written quotation. The carrier or customs authority may collect these amounts on import. Any included tax or duty arrangements for a safe are confirmed before shipment.

Addresses, tracking and delays

We cannot deliver safes to PO boxes, APO or FPO addresses. Provide an accurate delivery address and a phone number for freight coordination. Contact us immediately for address corrections; changes after dispatch may not be possible. Tracking or freight appointment details are provided when available. Customs checks and logistics disruptions can extend estimates; contact ZOSS for assistance.

Inspect your delivery

Inspect packaging and the item on arrival. Record visible damage on the carrier’s delivery documents and photograph the packaging and damage. Contact ZOSS promptly with your order number so we can assist with the delivery issue and any carrier claim. Keep packaging until the issue is resolved. This policy does not limit rights provided by applicable consumer law.

Contact

sales@zosswatchwinders.com
1-647-866-6398

Headquarters — Hong Kong

UNIT B 8/F HENFA COMM BLDG
348-350 LOCKHART RD
WANCHAI, HONG KONG

Studio — Toronto

4054 Sheppard Ave E
Toronto, ON M1S 1S6, Canada
By appointment only

Returns

Return requests must be authorized within 14 working days of receipt. Products must be new, unused and in original packaging. Items returned without original packaging or accessories, or not in new condition, may be subject to a 20% restocking fee. Return freight is the customer’s responsibility unless otherwise agreed in writing. Request authorization from Return@Zosswatchwinders.com. See our refund policy.